Refund policy
Refund & Return Policy
Because we believe in empathy, fairness, and customer care.
Thank you for shopping with us. Each product we release is part of a limited-time drop and made in small batches. For that reason, we do not offer refunds for buyer’s remorse or incorrect sizing. However, your satisfaction matters deeply to us.
Returns & Exchanges
We only accept returns or exchanges if:
- The item is defective or damaged upon arrival
- You received the wrong item
If this applies to you, please contact us within 7 days of receiving your order at hello@thevibeandvirtue.com. Include:
- Your order number
- A clear photo of the item and the issue
We’ll gladly replace the item or offer a refund, depending on availability.
Conditions for Returns
- Items must be unworn, unwashed, and in original packaging
- We do not accept returns for final-sale or discounted items
- Return shipping costs are the buyer’s responsibility unless the issue was caused by us
Drop-Specific Policy
Due to the exclusive nature of our drops, we are unable to accept returns or offer refunds once a drop ends, unless the item is defective or incorrect.
Need Help?
If you have questions or concerns, please email us at hello@thevibeandvirtue.com. We’re here to help.